Patients Satisfaction in Hospital Food Services

Abstract

One of the most important quality conditions in health services is to provide patient satisfaction. Patient satisfaction could be affected from many factors. Food services provided to hospitalized patients constitute one of the most important components of patient satisfaction. In this study, the studies evaluating patients’ satisfaction with hospital food services were compiled. As the result of the literature review, hospital food services; food quality, menu quality, food service quality, personnel service quality, atmosphere quality and dietitian interest were examined under the sub-dimensions. Factors affecting the satisfaction of inpatient services of inpatient patients are mostly in food quality and menu quality sub-dimension. Developing a guideline covering all of the sub-dimensions to increase satisfaction with hospital nutrition services will provide a significant benefit to the sector.